*Availability / Delays: The above delivery times and last posting dates are ESTIMATED and delays can occur after we dispatch the order, this is out of our control (for example. customs delays, local road conditions, etc). Please add 3-4 working days to the above estimates during the festive season.
Shipping costs are automatically calculated at time of checkout. For orders weighing greater than 250 grams, shipping weight will be quoted for separately via email.
VAT at 23% is included in the final price for all orders delivered to an address within the European Union (EU). If you ship to an address outside the EU, sales tax will be deducted at checkout. Import duties, taxes, and related charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office (if you are shipping to a non-EU address) to determine what your additional costs will be prior to buying. . Please note that the buyer will be responsible for any customs duties / taxes levied on the import of items into their country.
Damaged goods are deemed to have been received in good order after 14 days of receipt. You may return any faulty / damaged goods within 14 days after receipt for a full refund provided they are unused and in their original packaging.
Unwanted goods may be returned within 14 days of receipt, provided they are in their original condition and packaging. Replacement products will be shipped at buyer's expense. Refunds will be made via the payment method originally used, minus shipping and any costs involved in the crediting procedure. Essential Scents Natural Perfume cannot be held responsible for any goods lost in transit and we advise the use of registered shipping to return products.
Order may be cancelled provided the goods have not been dispatched. If you receive the goods and would still like to cancel, please return the products within 14 days after receipt in their original condition and packaging. Refunds will be made via the payment method originally used, minus shipping and any costs involved in the crediting procedure. Essential Scents Natural Perfume cannot be held responsible for any goods lost in transit and we advise the use of registered shipping to return products.
We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) without being liable for any damage or costs due to, among others, incorrect or misleading address or a possible fraudulent transaction. If the order has not yet been dispatched, a full refund will be made to the customer in each case
If you have any further issues, please feel free to contact us.